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Dealing with requests:
Whenever claims are filed correctly we will:
- Inform you on your rights, obligations and responsibilities as far as your claims and benefits are concerned.
- Make payments within 12 working days.
When you hav a problem:
Speak the Customer Care Officer or the Branch manager if you are dissatisfied with the service given to you. You can also call our Customer Help lines 020 2711615/020 2832036 or if you prefer you can write to; the Managing Trustee or the Public Relations Manager, P. O. Box 30599-00100 Nairobi.
We value your commentsWe pledge to continually improve our services. We therefore welcome your comments. We will periodically conduct customer service surveys in which you are encouraged to participate.
