We request employers registered with NSSF to complement our efforts by ensuring the following;

• Submit your returns data electronically – i.e. either in flash disk, CD or through email (Sample Return File)

• Pay contributions for each month before the 15th day of the ensuing month. Please remember that payment made after the 14th day of the ensuing month attracts interest.

• Ensure that all your employees are registered and contributions paid on their behalf. There should be no discrimination, on account of referring to some employees as casual or permanent.

• Do not use contributions deducted on behalf of employees as a new investment in your business.
  
  

When you have a problem:

Speak the Customer Care Officer or the Branch manager if you are dissatisfied with the service given to you. You can also call our Customer Help lines 020 2711615/020 2832036 or if you prefer you can write to; the Managing Trustee or the Public Relations Manager, P. O. Box 30599-00100, Nairobi.

Contact us for a complete listing of all our branch contact details

Submitting your NSSF contributions or contacting us:

Our offices are open 8am to 5pm Monday to Friday each week. We nevertheless close during public holidays and on weekends. We also have mobile units that educate, register and respond to queries from members of the public countrywide. The units also cater for areas marginalized geographically by harsh terrain. Although we have a one hour lunch break between 1.00pm and 2.00pm, on weekdays, our banking halls remain open during this period.