50 Year Celebration & Launch of ISO 9001:2015 Certification
The National Social Security Fund (NSSF) has become the first organization in Kenya to achieve ISO 9001:2015 Quality Management System Certification issued by Kenya Bureau of Standards (KEBS).
The certification focuses on performance and is based on quality management principle including strong customer focus, motivation and commitment of top leadership, the process approach, and continual improvement and review.
NSSF is also extremely honoured to be the first organization in the region to attain the ISO 9001:2015 certification. Being ISO certified means our customers can have confidence that NSSF is committed to quality and outstanding customer service.
NSSF has put in place a quality management system that ensures it is adequately prepared to serve Kenyans in our new role as prescribed by the NSSF Act No. 45 of 2013.
The Fund has invested in the automation of its services which not only helps in offering services but also gives greater access to information by customers, higher performance and improved decision making.