Article Index:

• Customer Services Charter

• Our Core Values

• Our Benefits

• Our Investments

• Quality Policy

• Customer Responsibility

• Customer Care

• Contact Us
  
  

Quality Policy

• Commitment to continually provide a high quality, efficient, effective and helpful service to our customers.

Core Values

• Integrity

• Efficiency and effectiveness

• Transparency and accountability

• A friendly hand to members

• Corporate Citizenship

• Zero tolerance on corruption

• Sensitivity to view and opinions of customers

• Equal opportunity in employment practices

• Corporate Social Responsibility

• Teamwork

• Work Culture

We Aim to:

• Enhance team work.

• Create a conducive and healthy work environment in adherence to local and global tenets of corporate governance.

• Educate the public, and customers on the importance of social security.

• Promote a collective responsibility.

• Create a discrimination free environment.

• Good Corporate Governance.

The management of the National Social Security Fund is committed to:

• Good corporate governance.

• Results based management styles.

• Devolvement responsibility.

Our Standards:

• We recognize that our customers are our most important resource.

• We promote effective, open and positive communication that encourages teamwork.

• We ensure respect and equitable treatment of all individuals.

• We guarantee Quality Service to all citizens.

• We shall complement efforts of government and other stakeholders in alleviating poverty.

• We shall resolve the needs of contributors and beneficiaries.

You can expect us to deliver:

• Secure and prudent investment.

• Efficient resource utilization.

• Professional, honest and reasonable dealings.

• Accountability and transparency.

• A responsive and customer friendly environment.

• Settle all valid claims in a professional and timely manner.