The National Social Security Fund (NSSF) has partnered with Safaricom as it embarks on a push to fully adopt cashless payments. Under the initiative, NSSF will implement an entirely cashless system at all its branch network across the country. The Fund seeks to increase the convenience and efficiency of its services through the automation and digitization exercise, in addition to boosting ease of doing business whereby returns will only be filled online.

“The platform we are launching today, will make contributing to NSSF now easy and effortless, We are aware that we have an enormous task ahead in meeting public expectations in our new role as a pension fund and I wish to assure you that the Fund is striving to enhance the member experience and we have a couple of initiatives that we shall roll out in the next couple of months” said Gen. (Rtd) Dr. Julius Karangi, Chairman Board of Trustees, NSSF.

Under the new system, NSSF members can now remit their contributions and other payments to the organization through the M-PESA PayBill 333300. Contributors can now easily key in their NSSF Account number under the “Account Number” option and complete their transaction without visiting the NSSF offices.

“We are proud for NSSF to have selected Safaricom as a partner in their shift to fully automated and cashless operations. More of our enterprise customers are adopting digitization as they increasingly focus on their customers’ needs. By cutting down on time spent handling and reconciling cash payments, the NSSF and its members can now enjoy the benefits of increased operational efficiency,” said Rita Okuthe, Chief Enterprise Business Officer, Safaricom.

NSSF has also enabled its members to use a self-service portal through or the NSSF Mobile App available on Google Play Store which they can track their contributions and also through which new members can register. In addition to launching the cashless platform NSSF is also enhancing the ease of doing business whereby returns will only be filed online.

Mobile payments have emerged as the most popular mode of cashless payments with data from the Central Bank showing almost nine of every ten cashless payments in the country were on the mobile phone as of December 2018.

According to a GSMA report, citizens prefer mobile payments for government services due to the associated cost savings of up to more than 75 per cent.

This service will attract more employees and Kenyans as a whole to save, which will be of benefit to their retirement plan. Hence, this move will further improve the quality of saving through cashless process in both the formal and informal sectors.

Investing in automation services strengthen the member experience as a means for greater access to information, higher performance, improved decision making by administrators in the management and delivery of social security to Kenyan workers.

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